The scanner is not connected or does not work properly.

Trouble-shooting:

To correct this error, make sure that the device is connected using the supplied cable correctly to the USB port on your computer. There may also be a problem with the drivers. In most cases, Windows will install them automatically. Nevertheless you can download an installer for the manual installation of the drivers here. [wpdm_package id=’12750′]

If the error message persists, use a different USB port or replace the cable.